Refund Policy
Return & Refund Policy
At Zah Beauty, we strive to ensure your satisfaction. If you have any issues with your order, please review our return and refund policy below:
Broken or Damaged Products
If you receive a product that is broken or damaged upon delivery, please contact support@zahbeauty.com within 24 hours of receiving your order. Requests made after this period may not be eligible for support.
Returns & Refunds
If you wish to return a product, a request must be submitted within 24 hours of delivery. To qualify for a return, the following conditions must be met:
- The item must be unused and in the same condition as when received.
- It must include all original packaging.
- The return parcel must reach Zah Beauty within 7 days of the delivery date.
- Return shipping charges are the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the status of your refund request. If approved:
- Your refund will be processed.
- A credit will be applied to your original payment method within 5 to 7 days.
Please Note:
- Shipping charges are non-refundable.
- The cost of shipping will be deducted from your refund.
- Sale items are non-refundable.
Incorrect or Missing Items
If you receive an incorrect order, incomplete order, or an empty box, please provide an unboxing or unpacking video to our customer support team at support@zahbeauty.com. This requirement ensures the accurate processing of your issue.